Privacy Policy
At True Concierge Worldwide ("True Concierge," "TCW," "we"), your privacy matters. This policy explains how we collect, use and safeguard your personal information when you use our website, booking tools and services.
Information we collect
- Personal details (name, email, phone) when you submit a booking or contact form.
- Payment information when completing reservations, processed securely through our booking software.
- Basic website usage data through cookies and analytics.
How we use your information
- To confirm and manage your reservations.
- To respond to your inquiries.
- To improve website performance and customer experience.
- For occasional service updates or promotions, with opt-out available at any time.
Text messaging (SMS)
If you opt in to receive text messages from True Concierge, message frequency may vary and message and data rates may apply. Reply HELP for help or STOP to opt out at any time. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we protect your information
- Industry-standard encryption and secure servers.
- Access limited to authorized personnel.
- No sale or rental of personal data to third parties.
Your rights
- Request access to, updates to, or deletion of your personal information.
- Opt out of promotional communications at any time.
Contact us
For privacy questions, email reservations@tcwlimo.com, call (901) 430-9212, or write to True Concierge Worldwide, 5308 Crestview Rd, Memphis, TN 38134.