Terms & Conditions

Last Updated: Oct 7, 2025

These Terms & Conditions govern the use of services provided by True Concierge. By booking with us, you agree to the following:

1. Reservations & Payments

All reservations are subject to availability.

A valid payment method is required to confirm bookings.

Deposits may be required for certain vehicle types or events.

2. Cancellations & Refunds

Cancellations within 24 hours of service may be subject to fees.

Refunds will be issued in accordance with booking agreements.

3. Service Standards

Our chauffeurs are licensed, insured, and trained professionals.

We aim for punctuality, but cannot be held responsible for delays due to traffic, weather, or circumstances beyond our control.

4. Client Responsibilities

Clients are expected to treat vehicles and staff with respect.

Damage to vehicles caused by passengers may result in additional charges.

Illegal activity in vehicles is strictly prohibited.

5. Liability Disclaimer

True Concierge is not liable for indirect losses, missed flights, or events outside of our reasonable control.

6. Updates to Terms

We may update these Terms & Conditions periodically. Continued use of our services indicates acceptance of updates.

Contact:
For questions about these Terms, please reach us at:
📧 reservations@trueconcierge.com
📞 (901) 430-9212