Terms & Conditions
These Terms & Conditions govern the use of services provided by True Concierge Worldwide ("True Concierge," "TCW"). By booking with us, you agree to the following.
1. Reservations and payments
- All reservations are subject to availability.
- A valid payment method is required to confirm bookings.
- Deposits may be required for certain vehicle types or events.
- Quotes are provided before booking; rates, minimums and onboard policies are listed on our rate sheet.
2. Cancellations and refunds
- Cancellations within 24 hours of service may be subject to fees.
- Refunds are issued in accordance with the booking agreement.
3. Service standards
- Our chauffeurs are licensed, insured and trained professionals.
- We aim for punctuality but cannot be held responsible for delays due to traffic, weather or circumstances beyond our control.
4. Client responsibilities
- Clients are expected to treat vehicles and staff with respect.
- Damage to vehicles caused by passengers may result in additional charges.
- Illegal activity in vehicles is strictly prohibited.
5. Private aviation
Private jet charters are arranged with FAA-certified Part 135 carriers, which retain operational control of each flight. Charter-specific terms are provided with your quote.
6. Text messaging
By opting in to text messages you agree to receive messages from True Concierge. Message frequency may vary; message and data rates may apply. Reply HELP for help or STOP to opt out. See our Privacy Policy.
7. Liability disclaimer
True Concierge is not liable for indirect losses, missed flights, or events outside our reasonable control.
8. Updates to these terms
We may update these Terms & Conditions periodically. Continued use of our services indicates acceptance of the updates.
Contact
Questions about these terms? Email reservations@tcwlimo.com or call (901) 430-9212.