Frequently Asked Questions | Luxury Transportation Memphis

At True Concierge, we know that seamless planning starts with clear answers. Below, you’ll find the most common questions about our limo services, black car options, Sprinter vans, airport transfers, private jet charters, and event concierge solutions.

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General Booking Questions

  • How do I book a ride with True Concierge?

    You can book directly through our website, call us at (901) 430-9212, or email reservations@trueconcierge.com. For ground and air travel, our secure booking widgets make the process seamless.


  • What payment methods do you accept?

    We accept all major credit cards, corporate accounts, and pre-arranged invoicing for approved clients.


  • Can I schedule recurring transportation?

    Yes. Many of our corporate and executive clients use recurring bookings for weekly or monthly travel. Our concierge team can set this up for you.

  • Do you require a deposit for reservations?

    For premium vehicles and large events, a deposit may be required. Standard bookings typically do not.


Limousine Service FAQs

  • What types of limousines are available?

    Our fleet includes modern limos and non-traditional luxury vehicles such as Mercedes Sprinters for groups.


  • Are limousines equipped with Wi-Fi and refreshments?

    Yes. Most vehicles offer Wi-Fi, bottled water, and entertainment features. Refreshments can be customized upon request.


  • Can I book a limo for weddings or proms?

    Absolutely. We specialize in luxury event transportation for weddings, proms, and special occasions.


  • How far in advance should I book a limousine?

    We recommend booking 2–4 weeks in advance for peak seasons. However, we often accommodate last-minute requests when availability allows.


Black Car & Chauffeur Service FAQs

  • What sets your black car service apart in Memphis?

    We combine professionalism, privacy, and luxury vehicles with Southern hospitality. Our drivers are discreet, punctual, and client-focused.


  • Are your chauffeurs professionally trained?

    Yes. All chauffeurs are licensed, background-checked, and trained in etiquette and safety.


  • Can I request the same chauffeur for repeat bookings?

    Yes. Regular clients often request their preferred drivers, and we’re happy to accommodate.


  • Do you provide corporate account options?

    Yes. Businesses can set up accounts for streamlined billing and recurring services.


Airport Transportation FAQs

  • Do you track flight arrivals for airport pickups?

    Yes. We use real-time flight tracking to ensure your chauffeur is there when you land, even if your flight is delayed.


  • Can you provide group transfers to/from Memphis International (MEM)?

    Absolutely. We have vehicles for individuals, families, and large groups heading to or from the airport.


  • Do you offer meet-and-greet at the terminal?

    Yes. Your chauffeur can meet you inside the terminal with a name sign for a seamless experience.


  • What if my flight is delayed?

    We monitor flight status and adjust your pickup time accordingly—no stress, no extra effort on your part.


Sprinter Van Rental FAQs

  • How many passengers can your Sprinter vans accommodate?

    Depending on the configuration, our Sprinter vans comfortably fit 6–12 passengers.


  • Are the vans customizable for events or corporate use?

    Yes. Options include captain’s chairs, J-seating, TVs, bars, and even tables or lounge-style layouts.


  • Do Sprinters come with entertainment features (TV, sound system)?

    Many of our Sprinters are equipped with premium entertainment systems, hardwood floors, and LED lighting.

  • Can I book a Sprinter for out-of-state events?

    Yes. Our Sprinters are available for regional and interstate travel.


Private Jet Charter FAQs

  • What types of jets are available for charter?

    We provide light, midsize, and large jets through our affiliate network, customized to your trip’s requirements.


  • Do you provide in-flight concierge services?

    Yes. From gourmet catering to productivity tools, our concierge team ensures every detail is handled.

  • How much notice is required to book a private jet?

    We recommend booking at least 48–72 hours in advance, but last-minute charters may be available.


  • Are catering and amenities included in jet charters?

    Yes. Catering, beverages, and entertainment are included or can be tailored to your preferences.


Event Concierge FAQs

  • What types of events do you specialize in planning?

    Corporate events, conventions, weddings, retreats, and VIP experiences are our specialties.

  • Can transportation be bundled with event planning?

    Yes. Many clients combine event concierge and transportation for seamless execution.


  • Do you handle corporate retreats and conventions?

    Absolutely. We coordinate group shuttles, Sprinters, and VIP black cars alongside venue arrangements.


  • Do you offer VIP access or reservations as part of concierge services?

    Yes. Our team can secure reservations, provide priority access, and handle behind-the-scenes details for your event.

Ready to Book?

If you didn’t find your question here, reach out directly at (901) 430-9212  or   reservations@trueconcierge.com. Our concierge team is available 24/7 to assist with personalized booking and planning.